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Add and verify a From address

Register a From address and confirm ownership so Authors can send Broadcasts from it. Verifying a From address proves your organization controls the mailbox and domain, which protects your sending reputation and stops unverified addresses from being used on a Broadcast.

Before you begin​

  • Admin access to your account's sender or deliverability settings (confirm the exact steps in your account).
  • The exact From address you want to register (for example, news@yourcompany.com).
  • Access to that mailbox, or to the DNS records for its domain, so you can complete the verification challenge.
  • If you plan to verify a whole domain, someone who can add DNS records (often IT or your domain administrator).

Steps​

  1. Open your sender or deliverability settings and choose the option to add a new From address.
  2. Enter the display name and the email address Authors should send from, then save it. The address is added in an unverified state.
  3. Start verification. You will typically be offered one of two methods:
    • Email confirmation — a message is sent to the address with a confirmation link. Open the mailbox and follow the link.
    • DNS/domain verification — you are given records (such as SPF, DKIM, and a verification token) to publish in your domain's DNS. Add them exactly as shown.
  4. If you used DNS verification, return to the settings and select Verify so the platform can re-check the records. DNS changes can take up to a few hours to propagate.

Result​

The From address shows a verified status, and it becomes selectable as the sender when Authors set up a Broadcast. Send a small test Broadcast to yourself to confirm it delivers and displays the correct From name.

Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.