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View and edit a subscriber profile

Find a subscriber, review their details and activity history, and update their field values.

Before you begin​

  • Confirm you have permission to view and manage subscribers in your account.
  • Have a way to identify the subscriber — usually their email address, mobile number, or a unique ID.
  • Know which field you intend to change and its expected value or format (for example, a date or a country code). (confirm the exact steps in your account)

Steps​

  1. Open the audiences area and go to the subscriber list or search.
  2. Search for the subscriber by email address, mobile number, or ID. Use an exact value where possible to avoid multiple matches.
  3. Open the matching record to view the profile. Review core details, the field values stored against the subscriber, and any subscription or suppression status.
  4. Check the activity history to see recent Broadcasts sent, opens, clicks, and other recorded events. Use this to confirm you have the right person before making changes.
  5. To make a change, switch the field you want into edit mode, enter the new value, and save.
  6. Repeat for any additional fields, then save the profile.

Result​

The subscriber profile shows your updated field values, and the change is reflected the next time you personalize an Edition or filter an audience that uses those fields. Suppressed or unsubscribed subscribers remain excluded from Broadcasts regardless of field edits.

Canonical terms: Author, Edition, Folder (Project Folder), Broadcast. See the Glossary.